If I’m between sizes, should I size up or down?
We're working on providing specific guidance for half-sizes. Stay tuned for updates.

What is “No Chrome” Leather?
"No Chrome" leather is a tanning process completely free of chrome and other heavy metals. This method reduces the environmental impact of leather production while maintaining the high quality you expect from our products. Our "No Chrome" leather aligns with our commitment to sustainability, preserving both tanning traditions and the environment. This process is part of Poletto Leathers' "Healthy Leather" initiative, which continues to innovate in leather production while staying true to its Italian heritage. Poletto Leathers is also silver-rated and LWG Certified for its environmental practices.

Why choose No Chrome Leather?
Our No Chrome leather is better for the environment without sacrificing quality. It’s an ideal choice for those looking for sustainable, premium materials.

I haven’t received my order confirmation email. Has my order been confirmed?
If you have yet to receive a confirmation email within an hour of placing your order, please check your spam or junk folders. You can also search for our email address: "hello@roune.ca". Contact our Customer Care team for assistance if you cannot locate the email.

What is a preorder, and how can I place one?
A preorder allows you to purchase items from our newest collections before they become available for immediate shipping. Items available for preorder will be clearly labelled on their product pages with an estimated shipping date. While we strive to meet these timelines, shipping dates may vary.

When you place a preorder, your items are reserved, and your payment will be processed at the time of purchase. The items will ship as soon as they are ready.

Where is my order shipped from?
Orders are shipped from our warehouses in Canada and Italy. The shipping location is determined by item availability and cannot be changed. Please allow sufficient time for delivery, especially for items that may require international shipping.

Why hasn’t my order shipped yet?
Orders are processed within 24 hours on business days. Our warehouses operate Monday through Friday. On Fridays, orders placed after 3:00 PM local time will be processed the following business day. Please remember that our warehouses observe certain U.S. and Italian holidays, which may affect shipping times.